Getting a UK Driving Licence

  • Theory Test
  • Practical driving test tips
    • Book Driving Test
    • Reasons For Failing A Car Practical Driving Test
  • Mobile Apps
  • FAQ
  • Theory Test
  • Practical driving test tips
    • Book Driving Test
    • Reasons For Failing A Car Practical Driving Test
  • Mobile Apps
  • FAQ

I had already installed this app on apple iPad. I want to log in on my Samsung phone, how can I?

2/24/2019

0 Comments

 
Android and iOS are different platforms. You have to download the app from GooglePlay if you want to use it on your Samsung phone.
0 Comments

How can I get a refund for In App purchases through the iOS app?

5/10/2017

4 Comments

 
We are unable to provide refunds from purchases made through the iOS In-App purchases since the transaction is carried out through the Apple App Store. This means that all refunds must be processed by Apple.
​
Please contact Apple Support to request a refund.
4 Comments

How do I upgrade app to see ALL Hazard Perception clips?

1/6/2016

6 Comments

 
You can get all clips by going to the Practice page. You can see UPGRADE text on inactive clips screens, just click on it and follow instructions.
6 Comments

Problems Downloading And Installing Android Apps

12/28/2015

3 Comments

 
Our Android apps, like all apps in the Google Play store, are delivered by Google through a combination or Google Internet servers and the Google Play app – if you have problems downloading an Android app Google do provide some information at the follow webpage:

https://support.google.com/googleplay/troubleshooter/4592924
Before contacting us with any issues with our apps please make sure that you have tried the following procedures:
  1. Uninstall any installed but not functioning copy of the app.
  2. Check that you have sufficient free storage space available in your device (Hazard Perception Apps: ~400MB, Theory Test Apps: ~40MB) via the “Settings” app in the “Storage” category.
    If you insufficient storage space available, either uninstall some apps that you don't use/need or delete some files (e.g. music, fotos, videos, documents) from the device.
  3. Restart your device, without starting any apps wait for the Wi-Fi connection to the internet to be established – we recommend you download the app via Wi-Fi rather than mobile data because Wi-Fi is faster, more stable (loss of connection during app or supplemental data download will cause errors) and less likely to incur additional usage costs.
    If you get “Waiting for network” (particularly if you’re connected via 4G) then please do try via Wi-Fi – there are several reports on the Internet of 4G app download stalling in this state.
  4. Start the Google Play app, locate the specific app you’ve purchased and select to download and install it again (you should not be required to pay – if you are then you’ve probably selected the wrong app or are using a different Google Play account).
    Note:
    • Data download can take a considerable time to complete, depending on the speed of your Internet connection.  If you continue to experience problems with the supplemental download failing, try:
      • Check your device's Date and Time are set correctly.
      • Changing your screen to not sleep (or set the maximum period before sleep) via "Settings, Display, Sleep" or otherwise touch the screen periodically while the supplemental download takes place so that the screen remains active.
If that doesn’t help, and the download is sticking/stalling, then it might be an issue with the Google Play app.

Shortly after you do the above, so long as your selected mobile Android device is connected to the Internet, the app should start downloading to your mobile device.If you are still having issues please contact us providing as much information as possible to aid a speedy response.

3 Comments

Paying Problems For Apps On Google Play

12/28/2015

0 Comments

 
Payment for our apps, like all Android apps sold through the Google Play store, is processed by Google.

This unfortunately means that we cannot resolve problems paying for apps if they occur.
Google provide some information about paying for apps and how to troubleshoot issues on this webpage.
If you still have problems, please write us - use Help link on the right side:
0 Comments

Issues With Payments

12/28/2015

0 Comments

 
If you have experienced an issue with payments or billing, please contact App Store or Google Play you made your purchase through.
0 Comments

What to Do If App Freezes On Main Menu Screen?

12/28/2015

0 Comments

 
If this happens, try:
  1. Uninstalling the app.
  2. Restarting your device.
  3. Before starting any other apps, reinstall and retest the app.
If your problem continues, please write us.

0 Comments

Which Apps Are Available For Which Platforms?

12/28/2015

0 Comments

 
To see a list of our apps available for each platform (Apple iPad/iPhone/iPod, Android Phone/Tablet) please visit the following website and then select the appropriate platform:

http://www.1driver.co.uk/mobile-apps.html
0 Comments

How Does The Scoring Work In The Hazard Perception App?

12/28/2015

1 Comment

 
Most hazard perception clips include just one scoring clip.
Between 5 and 1 points are awarded for a scoring hazard, depending on how quickly after the hazard become apparent that you touch the screen to indicate you've seen the hazard.

Each time you touch the screen a small red flag will appear along the bottom of the app's screen.


After you've seen the whole clip you are given the option to review it and during this process the timeline shows the 5-1 scoring region and red flags corresponding to when you touched the screen so you can see where you did and should have touched to acknowledge the hazard.
​

Though you won't be penalised for touching the screen at other times, be aware that (as in the real test) touching the screen rhythmically or randomly is likely to trigger the cheat detection system which will score you 0 points.
​
For more information click here >>
1 Comment

Very slow, I've waited 2 hours downloading the clips and no luck.

12/1/2015

0 Comments

 
New CGI clips  files are big, because of improved quality.
Please find fast internet to download all clips faster.
Read more here >>
0 Comments

    Find answers:

    All
    Android App Support
    FAQ
    IOS App Support

    Help for:

    - Hazard Perception App Users
    - Theory Test App Users
For students
Getting UK Driving Licence
Changes to your UK driving licence
Prepare for Theory Test
Prepare for Hazard Perception
Learn Road Signs

The Official Highway Code
Practical Driving Test
​Driving lessons online
Mobile Applications

Blog
Feedback

Pricing

Contact
About Us
For driving schools and instructors
Get free access to the theory test and hazard perception for your students

© 2015-2019  DRIVINGED Terms of website use