Mobile Apps Support

Problems Downloading And Installing Android Apps

12/28/2015

Our Android apps, like all apps in the Google Play store, are delivered by Google through a combination or Google Internet servers and the Google Play app – if you have problems downloading an Android app Google do provide some information at the follow webpage:

https://support.google.com/googleplay/troubleshooter/4592924
Before contacting us with any issues with our apps please make sure that you have tried the following procedures:

Uninstall any installed but not functioning copy of the app.
Check that you have sufficient free storage space available in your device (Hazard Perception Apps: ~400MB, Theory Test Apps: ~40MB) via the “Settings” app in the “Storage” category.
If you insufficient storage space available, either uninstall some apps that you don't use/need or delete some files (e.g. music, fotos, videos, documents) from the device.
Restart your device, without starting any apps wait for the Wi-Fi connection to the internet to be established – we recommend you download the app via Wi-Fi rather than mobile data because Wi-Fi is faster, more stable (loss of connection during app or supplemental data download will cause errors) and less likely to incur additional usage costs.
If you get “Waiting for network” (particularly if you’re connected via 4G) then please do try via Wi-Fi – there are several reports on the Internet of 4G app download stalling in this state.
Start the Google Play app, locate the specific app you’ve purchased and select to download and install it again (you should not be required to pay – if you are then you’ve probably selected the wrong app or are using a different Google Play account).
Note:
- Data download can take a considerable time to complete, depending on the speed of your Internet connection. If you continue to experience problems with the supplemental download failing, try:
- - Check your device's Date and Time are set correctly.
  - Changing your screen to not sleep (or set the maximum period before sleep) via "Settings, Display, Sleep" or otherwise touch the screen periodically while the supplemental download takes place so that the screen remains active.

If that doesn’t help, and the download is sticking/stalling, then it might be an issue with the Google Play app.

Shortly after you do the above, so long as your selected mobile Android device is connected to the Internet, the app should start downloading to your mobile device.If you are still having issues please contact us providing as much information as possible to aid a speedy response.

4 Comments

Paying Problems For Apps On Google Play

12/28/2015

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Payment for our apps, like all Android apps sold through the Google Play store, is processed by Google.

This unfortunately means that we cannot resolve problems paying for apps if they occur.
Google provide some information about paying for apps and how to troubleshoot issues on this webpage.
If you still have problems, please write us - use Help link on the right side:

0 Comments

I had already installed this app on apple iPad. I want to log in on my Samsung phone, how can I?

Problems Downloading And Installing Android Apps

Paying Problems For Apps On Google Play

Issues With Payments

Very slow, I've waited 2 hours downloading the clips and no luck.

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